FREQUENTLY ASKED QUESTIONS

Gift Vouchers

 

Yes! We offer Gift Vouchers! They are a perfect way to spoil that special person in your life with an original gift. Vouchers can go towards an existing available work or fund a commission. Email me at hello[at]artistcathk.com 

Limited Edition Prints

 

At this moment in time, I only offer original works. Limited Edition prints will be available early-mid 2021 of my most popular works. These will be signed and numbered and come with a Certificate of Authenticity.

Certificate of Authenticity 

 

Each Cath Knijnenburg piece comes with a Certificate of Authenticity, detailing process and materials involved, and date created.

Packing and Shipping

 

Packing and shipping will be an additional fee on all artworks (where delivery isn't local to the Sunshine Coast, Queensland). Depending on delivery location there may be freight options, however our highest priority is the safety of the artwork. Once an item has been dispatched, you will be notified via email or text of the tracking information. All parcels delivered will require a signature on delivery. 

 

International Shipping

 

Please contact us for pricing on International shipping. The client will be responsible for any additional handling or customs and duty costs on any international orders. 

 

Commissioned Artworks and Cancellations

 

Once creative brief established and Commission Agreement signed, a non-refundable 50% deposit is required to commence a privately commissioned work. The remainder payment due before delivery of completed work.

Workshops

 

After many requests, I am developing a workshop! Please email me at hello[at]artistcathk.com if you would like to be notified about the release.

Returns

 

We make every effort to keep our customers happy, however we not offer returns or refunds for change of mind.

Damaged Goods Returns Policy

Returns will only be considered in the case where the artist or transport is at fault. Damaged goods need to be reported in writing, supported with photographs within 24 hours of receiving the goods.

 

The client is responsible to return the work to us. The returning items must then be received by us within 5 working days of receipt of your claim. Once we receive your item back, we will inspect it and contact you in writing with details as to whether the return has been approved. If the artwork or print has been deemed faulty you will receive a credit note for a future purchase and we will refund the shipping costs incurred.

We will not accept any returns without prior notification and approval. Pieces that have been received damaged (due to transit issues) or deemed faulty, will be offered a credit note. We do not offer cash refunds on any artworks purchased.

Privacy Information

 

Your privacy is of the utmost importance to us. All online purchases are processed using the secure services of PayPal. For information regarding their privacy policy, please visit www.paypal.com.

All information provided during the course of a sale and /or conducting business is regarded as strictly confidential and is managed in accordance with Australian Law and Privacy Policies.

Cath Knijnenburg will not disclose the information you provide to us unless required to do so by law. We may however provide certain necessary information to third party service providers or contractors who assist us in getting the goods to you.

By signing up to our mailing list you consent to Cath Knijnenburg Artist sending you emails relating to our products and events to the email address you provided. Should you wish to unsubscribe to our email list, please contact us at hello@artistcathk.com

We reserve the right to update our privacy and information security policies as necessary. Any changes will be posted here. If you have any questions in relation to our Terms of Sale or Privacy Policy, please contact us at hello@artistcathk.com

 

Disclaimer

 

A sale is not final until you have processed payment and received confirmation of your order. On the very rare occasion that a double sale does occur, we reserve the right to cancel and refund any orders that we are unable to fulfil.

 

Copyright

 

Artwork and images are Copyright Cath Knijnenburg 2020 and cannot be reproduced in any way without permission. Marketing images can be supplied on request, and require crediting. Please contact hello@artistcathk.com

 © 2020 Cath Knijnenburg

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